Refund and Return Policy
We are pleased to accommodate returns and exchanges within 30 days on all full sets that have not been opened, worn, or tampered with.
1. WHAT IS THE RETURN PERIOD?
We will provide a refund on unopened hair extensions within 30 days of the date that you receive your hair extensions.
2. WHY ARE WORLD OF HAIR EXTENSIONS NON-RETURNABLE IF OPENED?
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all our customers. We are not alone – other hair extensions suppliers do not allow returns of opened items for the same reasons.
3. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, all customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option as we cannot take responsibility for lost returns.
4. MAY I RETURN MY world of HAIR EXTENSIONS WITHOUT CONTACTING YOU?
You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
5. WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend to contact your credit card provider.
6. HOW MAY I CONTACT YOU?
You may contact us by e-mail at worldofhair@outlook.com. The World Hair Support team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!
Exchange Policy
1. WHAT IS THE EXCHANGE PERIOD?
We will provide an exchange on unopened hair extensions within 30 days of the date that you receive your hair extensions.
2. DO I HAVE TO PAY FOR THE SHIPPING OF MY EXCHANGE?
Yes, you are responsible for all exchange shipping costs. We recommend that you send your set back with a tracking option, because World of Hair will not be responsible for lost packages.
3. MAY I EXCHANGE MY WORLD OF HAIR EXTENSIONS WITHOUT CONTACTING YOU?
You must contact us prior to sending your exchange, as the return address may be different from the address your order was originally shipped from. Please note that exchanges for merchandise returned without contacting us cannot be guaranteed.
4. WHEN WILL I RECEIVE MY NEW EXCHANGE?
We will send you the different color hair extensions after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information of the set being returned, in order for us to place the order for your exchange.
It takes 1-2 business days to process all orders from the moment we place it in our system..
5. WHY ARE WORLD OF HAIR EXTENSIONS NON-EXCHANGEABLE IF OPENED?
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned or exchanged for the safety of all our customers. We are not alone – other hair extensions suppliers do not allow returns or exchanges of opened items for the same reasons.
6. HOW MAY I CONTACT YOU?
You may contact us by e-mail at worldofhair@outlook.com. The World of Hair Support team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!
8. WILL I BE REFUNDED MY EXPRESS SHIPPING COST?
No. We are not responsible for refunding any shipping costs incurred.
9. HOW CAN I EXCHANGE MY EXTENSIONS?
Please e-mail us at worldofhair@outlook.com with your order number and contact information as well as photos of the product you wish to return and condition it is in and we’ll be happy to provide you with our return address. We do not accept any exchanges on product that has been worn or tampered with in any way. We take product back in all original packing otherwise World of Hair is not responsible for any exchange or return of product.
